The same event code 'EVENTXXXXXXXX' (XXXXXXXX = 8-digit affected date is Month-Day-Year) should be used when refunding a Southwest-initiated cancelled flight refund due to inclement weather. Refunded transactions that do not meet this criteria will be subject to debit memo(s). If a flight has been cancelled due to inclement weather, Travel Agents may request a refund if the refund request was submitted after Southwest Airlines cancelled the flight, the refund was requested for impacted cities and dates published on. Ticket Agent must enter 'EVENTXXXXXXXX' (XXXXXXXX = 8-digit affected date is Month-Day-Year) in the endorsement when servicing a ticket exchange of a reservation affected by an irregular operation For example, if San Francisco International Airport is affected, Customers may be offered the opportunity to change to the San Jose or Oakland airports. In some cases when a particular airport is affected, and Southwest serves a "sister airport" or "co-terminal", we will offer the flexibility to depart from/arrive into an alternate airport. In a news conference, Jay McVay with Southwest Airlines said that the. Travel must take place within 14 days of the original travel date between the original city pairs. Southwest Airlines says weather is to blame We heard from management at Southwest Airlines Monday night at Hobby Airport. Changing from a WGA or ANY Fare to a BUS without collecting additional funds will result in debit memo(s). If original class of service is not available for WGA, Customers may book ANY fares. Travel plans must be rebooked in the original class of service when available. Below are the guidelines for reissuing or refunding a ticket impacted by inclement weather events Travel Agents may also issue a refund in the event of a flight cancellation due to inclement weather. Travel Agents may self-serve Southwest Airlines GDS tickets for Customers who've been impacted by inclement weather conditions by reissuing tickets with new travel dates and/or flight times. In response to the travel chaos, Southwest apologized and offered 25,000 frequent flyer miles to any passengers who were affected by the meltdown, according to CBS News.Travel Event Rebooking and Refund Instructions The US transportation department promised an investigation into Southwest, calling its rate of cancellation “disproportionate and unacceptable” compared to competing airlines. Thousands of travelers reported being stranded without their luggage in airports, with some deciding to drive cross-country to make it home for the holiday season. Pundits have said Southwest’s outdated scheduling technology was unable to meet increased demands related to the storm. Southwest cancelled more than 15,000 flights during the holiday season as inclement weather affected large swaths of the country. The latest round of cancellations is another blow for Southwest Airlines as the airline still grapples with scrutiny related to mass cancellations during the holidays. The low-budget airline cancelled 12% of its flights on Monday and an additional 319 flights on Tuesday, Reuters said. Southwest Airlines has cancelled the most flights amid the winter weather chaos. Weather service officials added that freezing rain and sleet could damage trees, cause scattered power outages, and create dangerous road conditions. Ice and sleet are expected, with more than a quarter of an inch forecasted in areas between west Texas to western Tennessee, the New York Times reported. The winter storm is expected to continue until at least Thursday morning, National Weather Service officials said. The ice storm was largely concentrated in the Dallas-Fort Worth area of Texas, where at least 288 flights departing from Dallas-Fort Worth airport were cancelled, according to NBC News. At least 797 were scheduled for cancellation as of Tuesday. At least 1,019 flights had been cancelled as of 6pm eastern time on Monday, Reuters reported, citing the flight tracking service Flight Aware.
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